Welcome to the official ftn111 Privacy Policy page. This document constitutes a legally binding agreement between you as a registered member or visitor of the ftn111 platform and us as the platform operator. At ftn111, we take every aspect of your privacy and personal data protection seriously. Your trust is our most valuable asset, and we safeguard it with the utmost responsibility.
This Privacy Policy explains in detail and transparently the types of personal information we collect when you use the ftn111 platform – whether through our official website or Android and iOS mobile apps – how that information is used, with whom it may be shared under certain circumstances, and the technical and organisational measures we take to ensure your data remains safe and protected at all times.
1. Personal Information We Collect
Ftn111 collects your personal information through several channels in the course of your use of our platform. We only collect information that is genuinely necessary for lawful and clearly stated purposes. The following are the categories of information we may collect:
A. Information You Provide Directly
- Full name as shown on your identity card or passport
- Date of birth and gender
- Active email address and mobile phone number
- Current residential address
- Identity card or passport number (for KYC process)
- Bank account or digital wallet details for deposit and withdrawal purposes
- Encrypted password for your ftn111 account
- Photos or scans of identity documents submitted during the KYC process
B. Information Collected Automatically
- IP address and estimated geographic location
- Device type, model, operating system, and app version
- Browser information including type and version
- Time and duration of each login session
- Pages visited, buttons clicked, and actions taken within the platform
- Activity log data including time, amount and outcome of wagering
C. Information From Third-Party Sources
- Identity verification documents from trusted KYC service providers
- Credit check or financial risk information required for regulatory compliance
- Information you share when linking a social media account to the ftn111 platform (where applicable)
2. How We Use Your Information
Every piece of personal information we collect is used only for pre-defined and lawful purposes. ftn111 does not use your data for any purpose not stated below without first obtaining your additional consent:
3. Sharing Information With Third Parties
Ftn111 does not sell, rent, or disclose members' personal information to third parties for advertising or commercial purposes. However, in certain very limited and necessary circumstances, we may share information with the following parties:
| Third Parties | Purpose of Sharing | Status |
|---|---|---|
| Payment Providers (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay) | Secure processing of deposit and withdrawal transactions | Required |
| KYC Service Provider | Member identity verification in accordance with compliance requirements | Required |
| Game & Software Providers | Delivery of gaming products — minimum required data only | Restricted |
| Cloud Infrastructure Provider | Secure hosting and encrypted data storage | Restricted |
| Authorities & Regulatory Bodies | Legal compliance, official investigations, or court orders | Legal Obligation |
| Commercial Third Parties | Advertising or data sale purposes | Never |
4. Security Measures & Data Protection
Ftn111 continuously invests in the latest security infrastructure to ensure your personal data is protected at all times. Our approach to data security is comprehensive and multi-layered, covering technical, operational, and human resource aspects.
Technical measures we have implemented:
- Data in transit is encrypted using TLS 1.3 protocol and 256-bit SSL certificates
- Data at rest is encrypted using AES-256 algorithm for sensitive information
- Two-Factor Authentication (2FA) available for all member accounts
- Real-time threat monitoring and automated intrusion detection system
- Regular penetration testing by independent security experts
- Network segmentation and data partitioning to limit the impact of any potential breach
- Encrypted data backups and a tested disaster recovery plan
Operational and human resource measures:
- Minimum access principle – staff are only granted access to data required for their roles
- Mandatory data security and privacy training for all ftn111 staff
- Thorough background checks for all staff prior to hiring
- Comprehensive audit logs for every access to sensitive data
5. Cookies and Tracking Technologies
Ftn111 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the ftn111 platform. They help us remember your preferences and ensure the platform functions correctly.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login verification, session security and account management. These cookies cannot be disabled as they are essential for platform operation.
- Performance Cookies: Helps us understand how members use the platform by collecting anonymous analytics data. This data is used to improve overall performance and user experience.
- Functional Cookies: Remembering your preferences and settings such as selected language, time zone, and display preferences to provide a more personalized experience.
- Marketing Cookies: Used to display relevant promotions and offers based on your activity. You may opt out of this type of cookie through your browser settings.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ftn111 platform and your overall user experience.
6. Your Rights as a ftn111 User
As a ftn111 member and data subject under applicable data protection laws, you have the following rights, which you may exercise at any time by contacting our support team:
Right to Access
You have the right to request a copy of all personal information we hold about you. This request will be processed within 14 business days.
Right to Rectification
If any information we hold about you is inaccurate or outdated, you have the right to request that we correct it promptly.
Right to Erasure
Under certain circumstances, you may request that we delete your personal data, subject to legal record-keeping obligations.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing communications, at any time.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
Under certain circumstances, you may request that we restrict how we process your data while awaiting the outcome of a dispute.
7. Data Retention and Deletion Period
Ftn111 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following is a guide to our retention periods:
- Active account data: Retained for the duration your account is active and for 5 years after account closure to meet financial legal compliance requirements.
- Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements established in Malaysia.
- KYC Documents: Retained for the duration your account is active and 5 years after account closure, or as required by the relevant regulatory authority.
- Activity and session logs: Retained for 12 months for security, fraud investigation and platform improvement purposes.
- Customer support communication data: Retained for 2 years from the date of last interaction to enable consistent and ongoing support.
- Marketing data and communication preferences: Retained until you withdraw consent or close your account.
Once the retention period has ended and no legal obligation prevents deletion, your data will be securely removed using methods that ensure it cannot be recovered by any party. We employ data disposal methods that comply with international standards to protect your privacy even after our business relationship has ended.
8. Amendments to This Privacy Policy
Ftn111 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, member feedback, or industry developments. We are committed to notifying you of any significant changes in a transparent and timely manner.
When we make significant amendments to this Privacy Policy, we will:
- Updating the "Last Updated" date shown at the top of this document
- Displaying clear notices on the ftn111 platform homepage
- Sending notifications to your registered email address for changes that affect your important rights
- Maintaining an archive of previous versions of the Privacy Policy that members may request if needed
Your continued use of the ftn111 platform after the effective date of any amendments will be considered your acceptance of the revised terms. We encourage you to review this page periodically to ensure you always understand how we protect your personal information.